At Rongin.xyz, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 3 days of the receiving date for a full refund of the purchase price.
To be eligible for a return, all items must be in their original condition, including all tags and packaging. Any items that have been altered, resized, or customized in any way are not eligible for return.
To initiate a return, please follow the steps below:
- Contact our customer service team at info.rongin@gmail.com or +8801400006885 to request a return authorization.
- Pack the item securely and include a copy of the original receipt or proof of purchase.
- Ship the package to the address provided by our customer service team.
- Once we receive your returned item and confirm that it meets the above criteria, we will process your refund within 5-7 business days.
Please note that original shipping charges are non-refundable, and you are responsible for the cost of returning the item to us. We recommend using a trackable shipping method for your return.
If you have any questions about our return policy, please don’t hesitate to contact us.
